Return policy

RETURNS
FULL REFUND WITHIN 30 DAYS
You always have 30 days return with Designdelicatessen. This means that you can cancel your purchase for up to 30 days and get your money back. Exchanges and refunds are issued providing the product has not been used and are still in the original packaging. You must return the package to our warehouse by prior arrangement. Thus we can process your returned goods without undue delay. Enclose your account number so we can then transfer any receivables. Furthermore, it is possible to return the goods PERSONALLY in our shop within opening hours. Also bring your account number. It may take up to 10 days before the amount is returned to your account.
 
HOW TO RETURN A PRODUCT:
  1. Contact Designdelicatessen by sending an email to info@designdelicatessen.com. In the subject line you write: Return of "enter invoice number" (Await further instructions before returning the product since deviations from our return procedure prolongs the processing time).
  2. Make sure that the product is securely wrapped.
  3. Enclose a copy of the invoice on which it can be seen why the item is returned. Also make it clear whether the amount is to be refunded or the item to be replaced (and if so what it is to be exchanged for). For refunds, please state if the amount can be refunded to the credit card that was used when ordering the goods, otherwise state the desired registration number and account number.
 
Note that we do not receive packages sent COD. Returns can also be done by refusing the receipt of the order or by returning the goods personally with us in the store.
 
Return Address:
Designdelicatessen ApS
Giesegårdsvej 19, Nordrup
4100 Ringsted
DENMARK
 
CREDIT NOTES
Alternatively it is possible to obtain a voucher. This is done through a one-time code that contains your full return amount. The code can be applied to future purchases in Designdelicatessen and is valid for 2 years.